Frequently Asked Questions

 

Q: What size do I need?

A: Please refer to our size page for tips on measuring.  We can’t help you without a ring size.  Generally speaking, small goes on the pinky, medium or large goes on the ring. If you like lots of wiggle room, or buy XXL gloves, you may need an XL for the ring and medium for the pinky.  Feel free to email us with this question once you have a ring size from a jeweler, or have done the “wrench” method listed on the size page.

 

Q: Do you make custom slides?

A: This depends on the request and our capabilities at the time of request.

 

Q: What is your refund policy?

A: We have a 40 day return policy for USA customers.  International customers have a 60 day return policy since shipping can take a couple weeks.  Just mail it back with a note with saying you want a refund and we will reverse the payment (minus original shipping cost) after receiving the slide.  We encourage you to keep the slide for a couple weeks and email or call us to see how/if we can help you because we sincerely want to help you find the right slide.

 

Q: What is your exchange policy?

A: USA customers can return a Rock Slide within 40 days for an exchange.  In the case of an exchange, ship the slide back to the address below with a note inside saying that you want an exchange.  Please include a check for $4.00 and we’ll send you an exchange slide of your choice.

A: International customers can return a Rock Slide within 60 days for an exchange.  Shipping costs may make the exchange not worth it.  In this case, please contact us and we will see if there is a way to resolve the problem.

 

Q: What should I do if my slide is defective?

A: Although rare, defects can happen in a variety of ways.  Please email us a picture of the defect and we will take care of you.  If you find broken/cracked glass, please do not handle, take a picture of it in the package and immediately place in the trash.

 

 

Songhurst Guitars, LLC d.b.a. The Rock Slide®
Danny Songhurst
15724 N Timberwood Ct
Spokane, WA 99208

Email: songhurstguitars@gmail.com